Benefits:

Bonus based on performance
Dental insurance
Health insurance
Paid time off
Vision insurance

AlphaGraphics Knox Street | Park Cities | North Dallas is a locally owned and operated visual communications company servicing clients of all shapes and sizes. AlphaGraphics offers printing, signs, fulfillment, design, marketing services, and mailing solutions to our customers. We are customer-focused, and deadline driven. Our work environment is fast-paced and team oriented. AlphaGraphics currently has an opening for a full-time on-site Customer Service Representative / Estimator.

Working in this position you will be primarily responsible for managing print, sign, mailing, design, and marketing projects from estimating through completion for outside sales representatives, customers, and other staff members. This position requires communicating with customers, other staff members, suppliers, and vendors on a day-to-day basis. No two days or two projects are ever the same! Does this sound intriguing to you?

Although these are the primary responsibilities for this position, you will also be exposed to other facets of the organization.

Daily duties include:

Estimating jobs for clients, sales representatives, and other staff members
Coordination of signage site surveys as needed
Processing email, phone, web orders and approved estimates and moving them along in the production process
Meeting with walk-in clients on an as-needed basis
Cover for out of office staff members as required (in-person and via email and phone)
Responding to clients and staff members via phone and email
Attending daily WIP meetings
Answering and routing phone calls
Assisting clients with print, sign, mailing, and marketing options
Working with other employees/managers to ensure accurate pricing and customer satisfaction
Identify and pursue cross-sell/up-sell opportunities
Send follow up estimate emails as required
Send out marketing materials and thank you cards on an as-needed basis
Identify larger opportunities and prospects and pass along to management
Resolve issues with clients as occurring
Develop and maintain a contact relationship with your client base

Expectations:

Excellent communication skills (both written and verbal)
The ability to work quickly, efficiently, and accurately
The desire and ability to sell a full range of products and solutions
A genuine desire to meet the customer's needs to the best of your ability
Able to work independently and as part of a team
Problem solving and solutions oriented
Pleasant and professional demeanor
Relationship and consultative sales experience
Exceptional ability to establish and maintain effective contact relationships
Familiarity with standard computer software programs
Ability to learn and adopt new software as necessary
1 year sales experience required
Some college or equivalent experience
Become proficient in PrintSmith and Print Speak

What We Offer:

Full-time employment at a solid, stable, growing company with a stellar 38+ year reputation
Positive, friendly, and respectful work environment that fosters a Gung-Ho spirit
Full benefits package including medical, dental, paid time off, and a bonus program
Opportunity to work at a company where individuals are recognized and contribute significantly and directly to our success
Compensation based on experience

If you are intrigued by this opportunity and want your chance, here it is. Apply today and begin the first step to see if you might be the newest member of our AlphaGraphics team!

We look forward to hearing from you!

Compensation: $22.00 - $25.00 per hour

At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

We invite EVERYONE to apply!

*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

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